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Forum Topic - Installation issues: Page 1 of 2 (33 Items)
   
Installation issues  
Hello,

I downloaded a trial version of latest QNX SDP and installed neutrino on a VM in my computer. So far so good.

But when i try to install momentics;

Every time i try to install from the qnxsdp-6.4.1-.....-win32.exe to my Vista environment;

* it says "Preparing Java Virtual Machine"
* then after a few seconds,
 "An unhandled error occurred--specify system property "-is.debug" for more information"
* Stops completely.

- I tried updating JVM, jdk, jre ,
- I tried installing from the command line,
- I tried installing from qnx_win32_setup.jar, although this got me a bit further in installation, at the part where it 
says installing, it stops at %1 with a message;
"The installer has not been created completely. At least one of these files are missing: uninstall.dat, uninstaller.jar,
 uninstaller.exe"

I would like to set Momentics up in my regular windows vista but if it cannot be done how can i install it in neutrino. 


I redownloaded the official trial .iso 3 times so files are probably ok.

Thanks in advance

Yigit

Re: Installation issues  
Yigit,

Installation of QNX SDP 6.4.1 on windows should generate a log file located in %TEMP% folder.  Please attach 
installOptionalLog.txt to your posting, and I will check what is causing the problem.

Natalia
Re: Installation issues  
Thanks for your assitance.

However, since i need QNX Environment running ASAP, i formatted one of my laptops and wanted to dedicate it to QNX only 
to find another error saying;

Mounting filesystems...
Unable to access /dev/hd0t179.

Partition Installation aborted.
...

the installOptionalLog.txt for my previous post has been added fyi.

Yigit,
Attachment: Text installOptionalLog.txt 178.98 KB
Re: Installation issues  
The installation on Windows problem is most likely caused by wrong version of java being found on the system and used by
 the installer. 
The installer is using jre6 located in (C:\Program Files\Java\jre6) instead it should be using jvm 1.5 which is bundled 
in.

You can try extracting java from the windows executable (qnxsdp-6.4.1-nnnnnnn-win32.exe), then use this java to launch 
the installer:

- copy qnxsdp-6.4.1-nnnnnnn-win32.exe to a new folder
- run these commands (without the quotes)

"qnxsdp-6.4.1-nnnnnnn-win32.exe  -is:extract"
"windows-sun-1.5.0.exe"
"cd bin"
"java -cp D:\qnx_win32_setup.jar run"

In the last command, you'll have to provide the full path to the JAR file.

Hope this helps.

I would also recommend creating a separate posting for the self hosted installation error.

Natalia

> Thanks for your assitance.
> 
> However, since i need QNX Environment running ASAP, i formatted one of my 
> laptops and wanted to dedicate it to QNX only to find another error saying;
> 
> Mounting filesystems...
> Unable to access /dev/hd0t179.
> 
> Partition Installation aborted.
> ...
> 
> the installOptionalLog.txt for my previous post has been added fyi.
> 
> Yigit,


Re: Installation issues  
hi,

I get the same message as before. "...specify system property "s-debug" for more information."

I have a desktop PC at home with XP, and i installed Momentics and neutrino without a problem both on another partition 
and on windows with virtual machine etc.. 

The problem persisting on my other laptop which is also vista but freshly formatted makes me wonder, if Vista is the 
right place to use QNX related software. It gives exactly the same errors and same behaviour all around even though both
 laptops are completely different.

On a second note, the laptop i'm trying to make dedicated to QNX Neutrino etc.. is A200-1BP Model of Toshiba with 
Harddisk "Toshiba MK1652GSX ATA Device 150GB.

This is what happens when i boot QNX step by step;
Note: I tried it once with disabled DMA but no difference.

Booting QNX SDP....
..
Trying SATA ahci. Scanning for devices...
xpt_configure: ahci SIM attach failure
Trying EIDE. Scanning for devices...
...found 2 devices
...
Trying SATA mvSata. Scanning for devices...
xpt_configure: No mvSata interfaces found
...
F3- Install QNX to new disk partition,
...F1 to continue...
....Enter license key:...this is the 24th time i'm writing this license key ...

choose hard disk.
..F1 allow qnx to be anywhere.
..The disk does not have enpugh room...(although i have 50 gb partition which i attempt to install to everytime).

F1 display the partition table.(Here is the interesting part)

Partition Type  OS        Size
F1          39     ???      1500M
F2           7      hpfs     100000M
F3          179   qnx6      51128M
F4           0       Unused   0
F5 Skip deletion...

Qnx 6.4.1 was not installed so how come i have a 51gb partition? anyway continuing...

F3 to delete...

Choose type F1 (179)  (I tried every type)

F1 Use all available space

F1 Use QNX partition boot loader

Mounting filesystems....
Unable to access /dev/hd0t179
....

I and 2 of my customers are trying relentlessly to install QNX to Vista or another partition with no luck. Migration to 
XP means a long time doing nothing since the drivers to all of these laptops has to be found for xp etc...

Sorry for the longer than necessary post but these are all installation issues so i didn't see a reason to create 
another topic.

Thank you very much for your attention

Note: Natalia should we try to completely remove JVM and reinstall with 1.5.0 version which QNX uses. I'm hesitant 
because i'm a programmer not "general Vista user" guy.

Yigit

Re: Installation issues  
Yigit,

The workaround that I posted earlier is supposed to force the installer launcher to use JVM 1.5 provided by the 
installer.   You can rename/remove JVM 1.6 from your system and then try re-installing QNX SDP.  I would expect that 
using the workaround should be sufficient.  Could you post the log file, so I can check which JVM was used in the latest
 installation attempt?

Natalia
Re: Installation issues  
Hi,

There seems to be something way wrong. I tried installing QNX Momentics 6.4.1 on every laptop i can lay my hands on 
ranging from several different models of hp and toshiba but so far the same error message. I thought this could very 
well be a series of corrupted downloads but, i have a QNX Momentics Development Suite 6.3.2 sitting right next to me in 
its box but it gives the same error message as well. 

So far I have installed XP to my Toshiba laptop with no or ancient jvm but exactly the same error.

The thing i dont understand is, why it installed to my pc, where i least need it,  in 5 minutes. My PC has the latest 
Jvm, drivers, new hardware etc..

Fyi: Log file doesnt seem to refresh itself but i put it anyway. If you could give me a similar step by step 
instructions to change JVM or such i would appreciate it.

Yigit
Attachment: Text installOptionalLog.txt 154.66 KB
Re: Installation issues  
The log file indicates java related errors with 6.3.2 installation as well.  So, I would start with removing 6.3.2 and 
any partial installation of 6.4.1.  You can use the cleanup utility provided on the DVD to remove all QNX releases from 
that system.

Java that's being picked up by the installer is located in C:\Program Files\Java\jre6.  You could rename the executable 
C:\Program Files\Java\jre6\bin\java.exe so that it's not recognized by the installer (call it  C:\Program Files\Java\
jre6\bin\java.exe-zzz).  Might be a good idea to search the system for java.exe in case other JVMs are installed.  
Rename those as well.

Try re-installing QNX SDP 6.4.1 using the workaround (NOTE the last command now has a debug option):
- copy qnxsdp-6.4.1-nnnnnnn-win32.exe to a new folder
- run these commands (without the quotes)

"qnxsdp-6.4.1-nnnnnnn-win32.exe  -is:extract"
"windows-sun-1.5.0.exe"
"cd bin"
"java  -Dis.debug=1 -cp D:\qnx_win32_setup.jar run"


 The log file is being updated with every installation attempt, so if there are any issues, please post the log as well 
as the console ouput that will be printed out once you launch the installer with the debug option.

Natalia

> Hi,
> 
> There seems to be something way wrong. I tried installing QNX Momentics 6.4.1 
> on every laptop i can lay my hands on ranging from several different models of
>  hp and toshiba but so far the same error message. I thought this could very 
> well be a series of corrupted downloads but, i have a QNX Momentics 
> Development Suite 6.3.2 sitting right next to me in its box but it gives the 
> same error message as well. 
> 
> So far I have installed XP to my Toshiba laptop with no or ancient jvm but 
> exactly the same error.
> 
> The thing i dont understand is, why it installed to my pc, where i least need 
> it,  in 5 minutes. My PC has the latest Jvm, drivers, new hardware etc..
> 
> Fyi: Log file doesnt seem to refresh itself but i put it anyway. If you could 
> give me a similar step by step instructions to change JVM or such i would 
> appreciate it.
> 
> Yigit


Re: Installation issues  
This is the log from is.debug,

Attachment: Image error.jpg 153.59 KB
Re: Installation issues  
> This is the log from is.debug,
> 

Yigit,  can you post all of your environment variables and their values, i.e. the output of command "set"?

Also, when you're in "c:\users\target-yigit\desktop\qnx\bin" directory, can you type " java -version" and post the 
output of that command, please?

My last suggestion would be to set your PATH variable to start with "c:\users\target-yigit\desktop\qnx\bin" and then 
launching the installer using the workaround.
To set the path:
set PATH=c:\users\target-yigit\desktop\qnx\bin;%PATH%

Natalia
Re: Installation issues  
Hi,

Thank you for all your help,

After setting PATH as you described, it returns ;

java version "1.6.0_14"
Java(TM) SE Runtime Environment (build 1.6.0_14-b08)
Java HotSpot(TM) Client VM (build 14.0-b16, mixed mode, sharing)

on everywhere else except the bin folder where it results in,

java version "1.5.0"
Java(TM) 2 Runtime Environment, Standard Edition (build 1.5.0-b64)
Java HotSpot(TM) Client VM (build 1.5.0-b64, mixed mode, sharing)
...

The result of the SET command is attached...

FYI, i installed momentics on lynux and it works perfectly but the interesting thing is,

Java -version returns,

java version "1.6.0_0"
OpenJDK Runtime Environment (build 1.6.0_0-bll)
OpenJDK Server VM (build 1.6.0_0-bll, mixed mode)


Why not Vista?

regards,
yigit
Attachment: Image set.jpg 75.21 KB
Re: Installation issues  
I have the same issue while installing QNX 6.4.1 SDP to my PC.

My Host Machine has the properties as below:

- Windows Xp Pro Service Pack 3
- English Operating System. 
- I followed your instruction that tells to go cmd Screen to install right Java Version, but I failed. Because it gives 
an error called as below;

Exception in thread "main" java.lang.NoClassDefFoundError:

- I also visited Oracle web site to download right Java Version, Although I downloaded latest release, I got the same 
error, "No debug found" for QNX 6.4.1.

Now I kindly ask you, what is the reason which doesn't allow me to install QNX 6.4.1? 

Can you send me right link of Java Version. I am looking forward to your helpful answers. 

Regards,
Attachment: Text CMD Screen.txt 10.47 KB
Re: Installation issues  
Here is the workaround I posted earlier - this will force the installer to use java that is bundled in as opposed to the
 one found on the system.
=======================
- copy qnxsdp-6.4.1-nnnnnnn-win32.exe to a new folder
- run these commands (without the quotes)

"qnxsdp-6.4.1-nnnnnnn-win32.exe  -is:extract"
"windows-sun-1.5.0.exe"
"cd bin"
"java  -Dis.debug=1 -cp D:\qnx_win32_setup.jar run"
=======================

This should work.

Natalia

> I have the same issue while installing QNX 6.4.1 SDP to my PC.
> 
> My Host Machine has the properties as below:
> 
> - Windows Xp Pro Service Pack 3
> - English Operating System. 
> - I followed your instruction that tells to go cmd Screen to install right 
> Java Version, but I failed. Because it gives an error called as below;
> 
> Exception in thread "main" java.lang.NoClassDefFoundError:
> 
> - I also visited Oracle web site to download right Java Version, Although I 
> downloaded latest release, I got the same error, "No debug found" for QNX 6.4.
> 1.
> 
> Now I kindly ask you, what is the reason which doesn't allow me to install QNX
>  6.4.1? 
> 
> Can you send me right link of Java Version. I am looking forward to your 
> helpful answers. 
> 
> Regards,


Re: Installation issues  
Dear Natalia,

I have read your all post about this subject but nothing chages. I just don't understand why it doesn't allow me to 
install it. By the way, I am from Turkey. Maybe our OS are bad, not good as in Canada or USA. I have no idea what I am 
going to do. 


1. I copied qnx.6.4.1 into a folder and I called it Java. This folder located on Desktop. 
2. Then I did what you said to me. But again, same error which can be seen as below.   

C:\Documents and Settings\Target Teknoloji\Desktop\Java\bin>java -Dis.debug=1 -cp C:\Documents and Settings\Target 
Teknoloji\Desktop\Java\qnx_win32_setup.jar
Exception in thread "main" java.lang.NoClassDefFoundError: and

I am looking forward if you have any other suggesion. 

Regards,
Re: Installation issues  
On 12-01-19 12:01 PM, Seyfettin Sünger wrote:
> C:\Documents and Settings\Target Teknoloji\Desktop\Java\bin>java -Dis.debug=1 -cp C:\Documents and Settings\Target 
Teknoloji\Desktop\Java\qnx_win32_setup.jar

Try:

C:\Documents and Settings\Target Teknoloji\Desktop\Java\bin>java 
-Dis.debug=1 -cp "C:\Documents and Settings\Target 
Teknoloji\Desktop\Java\qnx_win32_setup.jar"


(note quotation marks around the path to qnx_win32_setup.jar)
Re: Installation issues  
Another recommendation would be to try passing user.language=en argument to java.  Try the following:

===============
 C:\Documents and Settings\Target Teknoloji\Desktop\Java\bin>java -Duser.language=en -cp C:\Documents and Settings\
Target Teknoloji\Desktop\Java\qnx_win32_setup.jar run
java -Duser.language=en -cp qnx_win32_setup.jar run
================


> Dear Natalia,
> 
> I have read your all post about this subject but nothing chages. I just don't 
> understand why it doesn't allow me to install it. By the way, I am from Turkey
> . Maybe our OS are bad, not good as in Canada or USA. I have no idea what I am
>  going to do. 
> 
> 
> 1. I copied qnx.6.4.1 into a folder and I called it Java. This folder located 
> on Desktop. 
> 2. Then I did what you said to me. But again, same error which can be seen as 
> below.   
> 
> C:\Documents and Settings\Target Teknoloji\Desktop\Java\bin>java -Dis.debug=1 
> -cp C:\Documents and Settings\Target Teknoloji\Desktop\Java\qnx_win32_setup.
> jar
> Exception in thread "main" java.lang.NoClassDefFoundError: and
> 
> I am looking forward if you have any other suggesion. 
> 
> Regards,


Re: Installation issues  
Sorry, that was a typo.
Please try the following instead (pass user.language=en argument to java):

C:\Documents and Settings\Target Teknoloji\Desktop\Java\bin>java
-Duser.language=en -cp C:\Documents and Settings\Target
Teknoloji\Desktop\Java\qnx_win32_setup.jar run





> Another recommendation would be to try passing user.language=en argument to 
> java.  Try the following:
> 
> ===============
>  C:\Documents and Settings\Target Teknoloji\Desktop\Java\bin>java -Duser.
> language=en -cp C:\Documents and Settings\Target Teknoloji\Desktop\Java\
> qnx_win32_setup.jar run
> java -Duser.language=en -cp qnx_win32_setup.jar run
> ================
> 
> 
> > Dear Natalia,
> > 
> > I have read your all post about this subject but nothing chages. I just 
> don't 
> > understand why it doesn't allow me to install it. By the way, I am from 
> Turkey
> > . Maybe our OS are bad, not good as in Canada or USA. I have no idea what I 
> am
> >  going to do. 
> > 
> > 
> > 1. I copied qnx.6.4.1 into a folder and I called it Java. This folder 
> located 
> > on Desktop. 
> > 2. Then I did what you said to me. But again, same error which can be seen 
> as 
> > below.   
> > 
> > C:\Documents and Settings\Target Teknoloji\Desktop\Java\bin>java -Dis.debug=
> 1 
> > -cp C:\Documents and Settings\Target Teknoloji\Desktop\Java\qnx_win32_setup.
> 
> > jar
> > Exception in thread "main" java.lang.NoClassDefFoundError: and
> > 
> > I am looking forward if you have any other suggesion. 
> > 
> > Regards,
> 
> 


Re: Installation issues  
Dear Natalie,

I am still getting the same error.

If it is possible, may I kindly offer you to connect my computer with a program called teamviewer 7. Maybe you can fix 
the issue which I cannot see. 

You can see an attahced file which shows what I have done on cmd screen. 

May I also ask you to continue to help me via e-mail. 

Here are some info if you want to reach me;

Skype : seyfettinsunger
E-mail : s-sunger@target.com.tr


Regards,
Attachment: Text new CMD output.txt 7.59 KB
Re: Installation issues  
I forgot to ask - have you verified the cksum of the original executable (qnxsdp-6.4.1-nnnnnnn-win32.exe)?  
Re: Installation issues  
what do you mean with cksum? Sorry but, I couldn't understand what you mean.
Re: Installation issues  
I solved the issue, 

Every step was right accept last step, it should be like that

- copy qnxsdp-6.4.1-nnnnnnn-win32.exe to a new folder
- run these commands (without the quotes)

"qnxsdp-6.4.1-nnnnnnn-win32.exe  -is:extract"
"windows-sun-1.5.0.exe"
"cd bin"
"java  -Dis.language=en -cp "D:\qnx_win32_setup.jar" run ( this should include quotes)

Anyway thanks for your support.
Re: Installation issues  
This is invalid command, it is missing the class name to run

On 01/19/2012 12:01 PM, Seyfettin Sünger wrote:
> Dear Natalia,
> 
> I have read your all post about this subject but nothing chages. I just don't understand why it doesn't allow me to 
install it. By the way, I am from Turkey. Maybe our OS are bad, not good as in Canada or USA. I have no idea what I am 
going to do. 
> 
> 
> 1. I copied qnx.6.4.1 into a folder and I called it Java. This folder located on Desktop. 
> 2. Then I did what you said to me. But again, same error which can be seen as below.   
> 
> C:\Documents and Settings\Target Teknoloji\Desktop\Java\bin>java -Dis.debug=1 -cp C:\Documents and Settings\Target 
Teknoloji\Desktop\Java\qnx_win32_setup.jar
> Exception in thread "main" java.lang.NoClassDefFoundError: and
> 
> I am looking forward if you have any other suggesion. 
> 
> Regards,
> 
> 
> 
> _______________________________________________
> 
> QNX Momentics Getting Started
> http://community.qnx.com/sf/go/post91017
> 
Re: Installation issues  
As it turned out, the issue in this case was the localized version of Windows Vista.  The workaround includes extracting
 java from the native installer launcher (which you've already done), then running the installer with the special java 
parameter.  Also, it's important for Windows Vista to have the UAC disabled.
Here is the workaround:

cd c:\users\target-yigit\desktop\qnx
bin\java -Duser.language=en -cp qnx_win32_setup.jar run


This should fix the installatiion problem.

Natalia
Re: Installation issues  
Hello Natalia,

Please know that i appreciate your efforts.

This week was very busy and i tried your suggestion as soon as the dust settled but i get the attached screen.

Thank you for trying to solve this issue.

Regards
yigit

Attachment: Image update.jpg 49.69 KB
Re: Installation issues  
Hi Yigit,

There is a typo in the command that you ran - please note there should be no space in "-Duser.language=en" :

bin\java -Duser.language=en -cp qnx_win32_setup.jar run

Natalia

> Hello Natalia,
> 
> Please know that i appreciate your efforts.
> 
> This week was very busy and i tried your suggestion as soon as the dust 
> settled but i get the attached screen.
> 
> Thank you for trying to solve this issue.
> 
> Regards
> yigit
>